INFORMATION TECHNOLOGY MANAGEMENT (ITM)

The organization's challenge
IT and Communications Managers must face new business challenges and new management expectations – increase quality of service, while controlling costs. However, a significant part of their budgets is spent on reactively solving recurring incidents, and not focusing on implementing effective preventive procedures.

To achieve this goal, it is paramount to reduce management, support and production costs, while developing new processes that guarantee an effective IT management across the organization, people and technology.

What's ITM?
ITM is SAFIRA’s methodology for implementing the ITIL (Information Technology Infrastructure Library) standard’s best practices in organizations. It promotes the active and strong commitment of the entire organization, undertaking an effective increase in quality of service and control of production and support costs. The methodology encompasses Inventory, Support, Operations and Management activities, each one focusing in a specific intervention area.

Assurance and compromise
ITM proposes a goal oriented billing, which in it self is a guarantee of return on investment, and commitment on our behalf. Additionally, we can define a rewards and penalties model based on SLAs and KPIs.